Reference

What Governs Your Account on mybaji

Access to mybaji and its services depends on your local law and the eligible regions we support. These legal terms set out how your account operates, what data we hold, and how to reach us if something needs to change.

Account Terms ApplybKash, Nagad, Rocket CoveredBangladesh Eligible RegionsData Handled SecurelyContact Us Anytime
mybaji What Governs Your Account on mybaji
POLICY CONTACT PATHS

Reach Us About Legal or Account Matters

If you have a question about how your data is used, want to update account details, or need to raise a concern under these terms, our support team handles those requests directly. We aim to respond to account and legal queries as quickly as our queue allows — use the channel that suits you.

Live Chat Open the chat window from any page on mybaji. Live chat is the quickest route for account questions, including data requests and verification queries.
Email Support Send a written request to our support address for formal queries about your data, account history, or policy concerns. Keep a copy of what you send.
Help Centre The help centre covers common account and policy topics. Check it first for answers about bKash, Nagad, and Rocket transaction records on your account.
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Security and Your Rights

Your account on mybaji is secured with standard encryption across login and transaction flows. We use session-based access controls so your account can only be reached from an authenticated device session. If you suspect unauthorised access, changing your password immediately ends any active sessions.

Data We Hold

We keep your account registration details, session logs, and payment reference numbers from bKash, Nagad, and Rocket transfers. We do not store wallet PINs or card numbers.

Cookies and Tracking

We use cookies to keep your session active and to remember your language and region settings. You can clear cookies at any time; doing so will log you out of your current session.

Your Access Rights

You can request a copy of the data we hold on your account. Send the request through email support with your registered account details and we will respond in writing.

Who to Contact

For data corrections, account closure requests, or formal legal queries, reach our support team via live chat or email. We do not handle legal requests through social channels.

Your Questions About mybaji Legal Terms

These are the questions we hear most often about how the legal terms apply to accounts in Bangladesh. If your question is not here, live chat or email support will get you a direct answer.

Access depends on your local law and whether your region is eligible under our current coverage. We do not make legal guarantees about availability in all locations — check your local regulations.

We log transaction reference numbers and account activity. Your bKash or Nagad PIN and full wallet credentials are never shared with us — those stay within your mobile financial service.

Yes. Send a request to our email support channel with your registered account details. We will confirm what data we hold and provide it in a readable format within a reasonable timeframe.

Log into your account and go to the account settings section. For changes that require verification — like updating your registered number linked to Rocket or Nagad — contact support directly.

We retain records required for legal and financial compliance for a period set by applicable regulations. Data not required for compliance is removed. Email support to begin the account closure process.

Use our email support channel for written legal queries. Live chat handles general account questions. We do not process formal data or legal requests through social media or third-party platforms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.