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Terms That Govern Your mybaji Account

These terms set out what you agree to when you open and use a mybaji account. Access depends on your local law and eligible region — please read this before making any deposit through bKash, Nagad, or Rocket.

Account eligibility requiredbKash, Nagad, Rocket payments coveredBangladesh region dependentSubject to local law
mybaji Terms That Govern Your mybaji Account
CONTACT OUR TEAM

Reach mybaji for Terms Queries

If any part of these terms is unclear, or you need to raise a concern about your account or a transaction, our support team is here to help. Queries about payment disputes through bKash, Nagad, or Rocket are handled through the same channels.

Live Chat Start a live chat from inside your account dashboard. Agents can help clarify terms, account status, and transaction queries in real time.
Email Support Send a detailed message to our support address for written responses on terms-related questions, account reviews, or wallet verification issues.
Help Centre The help section in your account covers common questions about these terms, payment conditions via bKash and Nagad, and account access steps.
HOW WE HANDLE ACCOUNTS

Account Security, Data and Your Rights

mybaji applies standard account security practices — your login is protected by OTP verification tied to your registered mobile number. We retain account and transaction data as required to process withdrawals and handle disputes, including records of bKash, Nagad, and Rocket transactions. If you want to know what data we hold or request a correction, contact support with your account details and a valid reason.

OTP Login Verification

Every account login is confirmed via a one-time code sent to your registered mobile number — an extra layer that keeps your account from being accessed without your phone.

Transaction Records

We retain records of all deposits and withdrawals, including those made via bKash, Nagad, and Rocket, to verify payments and resolve any dispute you raise.

Data Access Requests

You can request a summary of the personal data linked to your account. Contact support with your account ID and we will respond within a reasonable period.

Account Closure

If you wish to close your account, contact support directly. Any pending withdrawals to your mobile wallet will be processed before the account is deactivated.

Common Questions About These Terms

Real questions about how these terms affect your account, your payments, and your access — answered plainly.

Yes. These terms cover all transactions on your account regardless of which wallet you use — bKash, Nagad, Rocket, or bank transfer. Payment-specific conditions are noted in the relevant sections.

We can update these terms at any time. We aim to notify active account holders of significant changes, but your continued use of the account after an update means you accept the revised terms.

Local law takes precedence. If any part of these terms is incompatible with applicable law in your region, that part does not apply to you and your access may be adjusted or restricted accordingly.

Contact support via live chat or email with your account ID and transaction details. We review disputes against the terms and the transaction record, including wallet confirmation from bKash or Nagad.

You are. mybaji does not determine eligibility on your behalf. It is your responsibility to confirm that using this service complies with the laws of your region before opening or continuing to use an account.

We retain account and transaction records for a period required to handle any outstanding disputes or regulatory obligations. You can request details about your data by contacting support with your account ID.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.